When you give constructive feedback to others, you are:
- Reinforcing or encouraging a more effective way of working
- Redirecting a behaviour or pointing out a more productive path of action
- Ensuring appropriate standards are set for individual and team performance
- Helping the recipient to prepare for better performance
In this training, participants will learn how to give effective feedback when it is appropriate and receive feedback that others give to them.
How can they deliver constructive feedback without damaging work relationships?
Topic Objectives
This topic contains relevant information on how to:
- Give effective feedback when it is appropriate
- Receive feedback and act on it
- Identify strategies for resolving feedback breakdowns
- Respond to critical feedback
Module 1
- The power of feedback
- Timing is everything
- Activity: When should you give feedback?
Module 2
- Prepare for formal feedback sessions
- Feedback sessions versus performance evaluations
- Focus on what can be improved
- Foster a receptive work environment for feedback
Module 3
- Real-time feedback
- Example of giving feedback
- Activity: Why is Jeyhun underperforming?
Module 4
- Guidelines for effective feedback
- Be patient with noncommunicators
- Why do people feel defensive about feedback?
Module 5
- Tips for staying open during the feedback session
- Activity: Customize your feedback based on type
- Barriers to giving feedback
Module 6
- Barriers to giving feedback
- Activity: Overcoming barriers
- Affecting change
Module 7
- Check Your Knowledge
- Conclusion