Course Agenda

Decision-making-the act or process of deciding something especially with a group of people

This training helps you to:

  • Create a context for making successful and ethical business decisions
  • Identify common obstacles that stand in the way of effective decision making
  • Assess the underlying issues related to the decision
  • Generate and evaluate multiple alternatives
  • Make a final decision
  • Communicate and implement the decision

Module 1.

What is decision making?

Classifying Decisions – Using different systems to classify the different types of decision we make and prioritizing them accordingly.

  • Intuition
  • Decision making as a group process
  • Three distinct phases
  • The right context
  • Test

Module 2.


  • Consensus
  • Majority
  • Qualified consensus
  • Directive leadership
  • Advocacy vs. inquiry
  • Test

Module 3.

Individual biases

  • Bias toward the familiar and toward past successes.
  • Bias toward accepting assumptions at face value.
  • Bias toward the status quo.
  • Bias toward confirming our opinion

Module 4.

Identify your decision-making objectives

  • Create new ideas
  • Brainstorming
  • Encourage productive dialogue
  • Variables to consider
  • Evaluation techniques
  • Activity: Maximize your communication
  • What to communicate
  • Test

Module 5.

 Conclusion and feedback.


Training outcomes

Participants were better able to:

  • Understand and evaluate the decision to be made and the potential outcomes.
  • Classify the decision and what the important factors are.
  • Follow a consistent, logical process for decision making that establishes the best decision every time.
  • Structure their approach to making decisions.
  • Evaluate options against set criteria and avoid typical decision making traps.
  • Make better decisions as a team.
  • Follow-up on chosen decisions to review success and improve future decision making.