Emotional Intelligence in the Workplace

Course-outline

Understanding emotions, managing, hearing and managing other emotions, and self-motivating skills are developed within the “Emotional Intelligence” skill.

What you will learn

  • How to recognize and understand the five competencies for building Emotional Intelligence
  • Self-motivation and job satisfaction as factors that contribute to high performance
  • Practical tools and skills for communicating effectively, assertively, and collaboratively
  • Influencing and partnering skills
  • Communication approaches and skills for developing relationships and ownership for successful outcomes and follow through
  • Skills for conflict management and dealing with difficult situations
  • How to choose perceptions and behaviors that will lead to positive outcomes

Module 1:

1. Introduction. Emotional Intelligence in the Workplace
2. What is Emotional Intelligence?
3. Audience inquiry. (Mood and energy matrix). Case-study
5. Myths about EQ.
6. Think of the Gospel’s quote.
7. What does emotional competence mean?

Module 2: The Five Competencies

  • Self-Awareness
  • Self-Regulation
  • Self-Motivation
  • Empathy
  • Effective Relationships

9. EQ’s bases
10. Instruction “Self-analysis” (Matrix)

Module 3: Developing Emotional Intelligence

11. Rule 3 to manage your emotions. Group exercise (Harvard test for managers)
12. Situational methods (group-exercise)
13. Task: The audience is divided into groups with three people each: one speaks, listens and questions, third, observes, and notes verbalized expressions. Recommended questions: What did you feel? Why was it important for you? What was the result for you? How did you cope with your emotions? How would you look from the outside?
14. Strategic methods (group-discussion and case-study)
15. Three basic principles for managing others’ emotions
16. Strategic methods
17. Tactical Methods

Module 4: Applying the Competencies

18. Empathy
19. Non-verbal communication
20. Who described emotions for the first time.
21. Amygdala – part of the brain important for emotions
22. The slide associated with basic emotions
23. Anger
24. Motivate yourself
25. Optimal working condition
26. Optimal battle situation

Module 5: Summary and Close

  • Six Steps for Improving Emotional Intelligence

27. Conclusions.

What you will achieve

  • Understand the importance of using emotional intelligence.
  • Create an environment for productive work relationships.
  • Use a model to guide your responses to difficult and challenging situations.
  • Learn an approach for more intentional actions.
  • Self-motivate while tempering negative responses.
  • Adopt team communication skills for running effective meetings, decision-making, and creative problem solving.
  • Develop one-on-one communication skills for constructive feedback and conflict management.
  • Practice applying tools and skills through individual and group exercises.
  • Gain the confidence to deal with resistance and negativity.
  • Demonstrate leadership qualities that promote trust, motivation, and commitment to results.